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HBC is committed to treating all people in a way that respects their dignity and independence. Should you require any accommodation during the recruitment process or otherwise, please notify us of this when you apply and we will work with you to meet your accessibility needs.

Job Details

eCommerce Fulfillment Supervisor

Location   SCARBOROUGH , Ontario, Canada
Category   Operations
Job Opened   05/04/2017
Education   Bachelor's Degree
Job Number   1700050D
Job Type   Full Time

Job Description

Role Mandate:

The Ecommerce Supervisor is responsible for merchandise received, stocked and expediting the processing of orders. Project work forecasts and determine productivity requirements to meet/exceed’s service standards and to achieve overall building objectives.


• Manage the flow of product to ensure the timely and accurate processing of merchandise through the logistics centre.

• Develop daily plans to ensure forecasts and productivity objectives are met.

• Provide leadership, direction and on-going coaching to a group of 20 to 30 associates to ensure consistent achievement.

• Maintain communication programs including daily associate meetings, performance discussions and support of employee recognition programs.

• Daily review and maintenance of required reports.

• Reinforce and demonstrate a positive health and safety attitude through support and enforcement of health and safety policies.




  • Warehousing experience preferably in a “each-pick” and internet or catalog fulfillment environment
  • Great communications and interpersonal skills
  • Post-secondary degree or diploma preferred
  • Minimum of 2-plus years of retail distribution experience (business or consumer)
  • Minimum of 2-plus years staff supervisory experience
  • Proven analytical, organizational, strategic, tactical and time management skills
  • Demonstrated ability to lead and motivate others to achieve excellence
  • Exceptional organizational and time management skills with the ability to prioritize tasks
  • Computer literacy, with proficiency in MS Office
  • Strong sense of urgency and the capacity to accomplish results while under pressure

NOTE:  Only applications submitted online will be accepted.

HBC welcomes all applicants for this position; however only those selected for an interview will be contacted.