Job Details

Command Center Analyst

Location JACKSON , Mississippi , United States
Category Technology
Job Opened February 8th, 2019
Education
Job Number 1900012A
Job Type Full Time

job description

Who We Are:

HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.

 

Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.

 

Our leading banners across North America and Europe include Hudson’s Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium’s only department store group Galeria INNO.

 

We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.

 

A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment.

 

What This Position Is All About:

 

The Command Center Analyst responds to technical customer inquiries reported via phone and/or other means of notification, including observed and facilitate customer resolution without bias to the reason or legitimacy of the inquiry.


Who You Are:

  • Basic knowledge of listed functions, along with Database and Mainframe are required.
  • Must have excellent written and verbal communication skills.
  • Basic understanding of operational logic and processes.
  • Ability to identify operational issues or opportunities, and track and monitor their resolution.
  • Ability to track and monitor progress and report status to all parties.

You Also Have:

  • AA or Technical Certification or equivalent experience.
  • 1-2 years of practical operations, data center and/or technical support center experience
  • Certifications in Network, Server or Desktop are helpful, but not required.
 

As The Command Center Analyst, You Will:


  • Understand how to access and interpret data in the Payment Authorization and Data Collect systems. Also able to access and interpret data in Network and Server monitoring tools.
  • Utilize technical knowledge and skills to resolve 60% or more inquiries without assistance.
  • Recognize and react to system performance issues that impact on-line users, applications or batch processing.
  • Actively monitor communication circuits and devices for outages, interruptions, errors and patterns of each.
  • Actively monitor selected servers and other system devices associated with store and corporate systems, applications and databases.
  • Communicate with Computer Operations, Helpdesk and affected users to make them aware of the issue and related consequences.
  • Provide timely feedback to associates to allow a fair opportunity to address and recover form performance issues.
  • Work with Problem Resolution Coordinators to identify training opportunities and documentation development.
 

How Often You May Travel:


  • NA
 

Your Life and Career at HBC:


  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance.
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount.

Thank you for your interest with HBC. We look forward to reviewing your application.

 

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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