Job Details

Make Up Professional - Lord + Taylor

Location BURLINGTON , Massachusetts , United States
Category Stores
Job Opened March 15th, 2019
Education
Job Number 190001XC
Job Type Full Time

job description

Who We Are:

HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.

 

Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.

 

Our leading banners across North America and Europe include Hudson�s Bay, Lord + Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium�s only department store group Galeria INNO.

 

We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.

 

A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment

 

What This Position Is All About:

This role will serve as the Make Up leader in the department representing all brands. The Make Up Pro will provide service by listening to each client and giving them advice and �pro tips� on makeup application the customer can trust. Offer recommendations of products from any brand that is a best fit for each client�s individual needs and requests. Make Up Pros are required to increase the number of new customers in Cosmetics shopping all brands versus shopping a single brand. Build and maintain strong relationships with all cosmetics associates and other store associates to develop new clients. Participate in total store and cosmetics department outreach programs and events to increase new customer acquisitions and develop new clientele. Collaborate with the Cosmetics Sales Manager and Cosmetics Supervisor to identify opportunities to achieve sales goals through events and promotions. Conduct daily makeup teaching sessions utilizing microphone and speaker with walk up and pre booked department themed and product focus. Make Up Pros add animation and energy bringing the department to life by elevating the level of makeup expertise available in the Lord & Taylor Cosmetics department.

 
Who You Are:
  • Customer Focus, Business Acumen, Interpersonal Savvy / Public Speaking
  • Creativity, Drive for Results, Standing Alone
 
You Also Have:
  • High School diploma or equivalent
  • Good communication skills, passion for teaching the skill of makeup application
  • Awareness of latest fashion trends/color
  • Ability to establish working relationship with multiple store teams and vendors
  • Formal beauty or makeup technical school a plus
  • 1-2 years minimum in sales or customer service related field
  • Proficiency in utilizing available technology
  • Must be goal oriented
  • Team oriented

As The Make Up Pro, You Will:

  • Productivity Expectations
    • Achieve 100% of sales target
    • Achieve productivity goal
    • Achieve 3.0 IPT goal
    • Achieve TPH/DPT goal
  • Emulate HBC Core Values and Winning Ways of surprising and delighting the customer beyond expectation
    • Provide makeup consultations
    • Integrate skincare into makeup consultations
    • Listen and give the client advice he/she wants and needs and sell with integrity
    • Portray a positive and professional demeanor
    • Possess product knowledge and passion working with people
  • Client Development
    • Offer customers a seat for complementary makeup consultations and teaching sessions (minimum of 5 times per day)
    • Develop and add new clients to the Client file system each week
    • Contact existing customers for follow up each week
  • Event Execution
    • Develop in � store make up consultations and teaching classes at pre planned times daily
    • Develop outreach activities specific to Cosmetics each season
    • Collaborate with the Sales Manager, Beauty Guide Managers, Cosmetics Supervisor and Ambassador/ Beauty Guide
    • Managers to identify opportunities to grow the makeup business through upcoming events on specific brands
    • Be flexible to support the changing requirements of the events scheduled
  • New Credit Accounts, Email Capture, Auto Locate
    • Open new credit accounts to weekly standard
    • Capture customer email addresses to weekly standard
    • Complete Auto Locate transactions to weekly standard
  • Additional responsibilities as required

How Often You May Travel:

  • 5% within country of assignment

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

Thank you for your interest with HBC. We look forward to reviewing your application.

 

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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