Who We Are:
HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.
Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 300 stores and over 50,000 employees around the world.
Our leading banners across North America and Europe include Hudson�s Bay, Lord & Taylor, Saks Fifth Avenue, and Saks OFF 5TH.
We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.
A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment
What This Position is All About:
Under the direction of the President, the Director of Stores for Hudson�s Bay is a strategic member of the executive team, with full profit and loss accountability for the function, including increasing comparable store sales and bottom-line profit. The Director of Stores will build and lead a high performance organization focused on sales and customer service, develop and lead company-wide initiatives and projects, and strategize with other shared services in the organization to facilitate continued growth and success.
Who You Are:
You act with the customer in mind and are passionate about enhancing the customer experience
You lead for results by setting a clear vision, driving positive outcomes through objectives, and holding teams accountable for deliverables
You inspire others with your vision and sense of purpose; you are optimistic, positive and can rally teams and entire functions behind a vision
You build morale and a positive environment for your team by encouraging open dialogue, empowering team members, celebrating successes and providing constructive feedback
You offer a unique perspective, and can generate different ideas and ways of doing things, including looking for ways to improve
You are an expert communicator with strong influencing skills, with the special ability to build strong business relationships beyond your immediate team by listening, building trust and collaborating
You lead by example, and can easily maintain your composure under pressure
Your strong business acumen, coupled with your effective communication skills, help you quickly build credibility, buy-ins, and trust
You have a proven ability to multitask in a fast-paced environment, delegate, and organize work well
You are comfortable navigating change and challenging convention and you see change as an opportunity to improve
You Also Have:
Bachelor�s Degree, preferably in business
Demonstrated leadership ability, as well as strength in building internal partners
The ability to deliver results against goals build effective and motivated teams, foster teamwork, and demonstrate sound business judgment
15+ years of retail and operational experience, specifically in field operations, workforce management, and communications
As the Director of Stores, You Will:
Build and lead a high-performance selling organization, with a focus on transforming the in-store experience through service and operational excellence
Lead the field leadership team as well as the Service Excellence and Operations teams
Assist with long range planning and strategy
Develop operational plans and policies for Hudson�s Bay stores
Drive operational excellence in stores by creating consistent and efficient back of house standards across the entire store fleet
Collaborate with digital and IT teams to refine omni-channel strategies to continuously deliver a seamless end-to-end customer experience that spans both online and stores
Manage store opening, expansion, relocation and closing process to ensure consistent execution
Effectively partner with shared services teams � Marketing, HR, Finance, Operations, and Visual Presentation
In partnership with Merchant teams, analyze product results across all departments and locations to discern successes and opportunities and action plan to continue growth or course correct where needed
Analyze customer survey data and actively seek input from teams to ensure consistent adherence to service standards, and create solutions to address gaps and/or continue positive growth
Your Life and Career at HBC:
Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision and dental).
An amazing employee discount
Thank you for your interest with HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.
HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.