Job Details

Analyst, VOC & Customer Research

Location BRAMPTON , Ontario , Canada
Category Marketing
Job Opened January 14th, 2020
Education Bachelor's Degree
Job Number 2000008W
Job Type Full-Time

job description

Who We Are:

HBC is a diversified global retailer, focused on driving the performance of high quality stores and omni-channel platforms all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.


Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with nearly more than 300 stores and approximately over 35,000 employees around the world.


Our leading businesses banners across North America include Hudson's Bay, Saks Fifth Avenue, and Saks OFF 5TH.


We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.


A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment


What This Position Is All About:

The VOC & Customer Research team leads all primary proprietary customer research (quantitative & qualitative), Voice of Customer, and syndicated business intelligence reporting across the Hudson�s Bay  business unit.


The Analyst position will serve as a key driver across all areas of the team, acting in a support function to ensure that Research & Insights initiatives are grounded in the customer and that all data shared throughout the organization is accurate and well-organized. Candidate will have the opportunity to be involved in multiple facets of Customer Research & Insights, enabling them the chance to learn various methods of data collection/methodology and reporting.


The Analyst will support the team in maintaining existing research and business intelligence programs by working closely with internal teams and third party agency partners to facilitate that key organizational processes are in place and kept on track.

Who You Are:
  • Fast learner and adapter. Demonstrated ability to succeed in a fast paced, time-sensitive business environment
  • Self-motivated with strong strategic, analytical and organizational skills. Proactive and resourceful problem solver with a love for learning across multiple facets of Insights/Research function
  • An energetic and enthusiastic team player, with strong written and oral communication skills
  • Well organized and detail-oriented
  • Experience doing hands on analysis using statistical software such as SPSS or SAS a plus
You Also Have:
  • BA or BS required. Preferred focus in Marketing Research, Marketing or related field of study
  • 1-3 years of experience in customer/market research, retail consulting or operations. Strong interest in sociology, customer psychology, and fashion/retail
  • Excellent PowerPoint and Excel skills

As The Analyst, VOC & Customer Research, You Will:

  • Manage routine Research & Insights support functions that are necessary to maintaining research program health for the team, such as responding to research support inquiries, overseeing sweepstakes administration, checking survey programs, and verifying data integrity
  • Assist in drafting proprietary survey questionnaires and basic programming (no prior experience necessary; familiarity with Qualtrics, SurveyMonkey or other survey softwares is an asset)
  • Assist in data analysis, such as reviewing survey results and developing PowerPoint deliverables under guidance from other team members
  • Assist in Voice of the Customer program support functions such as helping with ad hoc research requests and reviewing data
  • Assist in developing content and activities to boost engagement and retention of customer panelists
  • Occasional communication with third party agency partners as part of overseeing program logistics/processes for proprietary customer panels, ongoing customer experience feedback and syndicated partner relationships (not responsible for managing overall relationships with agency partners)

How Often You May Travel:

  • NA

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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