Job Details

Selling Specialist - Fine Jewelry - SAKS OFF 5TH

Location WASHINGTON , District of Columbia , United States
Category Stores
Job Opened February 14th, 2020
Job Number 2000011D
Job Type Full Time

job description

Who We Are:
HBC is a diversified global retailer, focused on driving the performance of high quality stores and omni-channel platforms all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.

Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with nearly more than 300 stores and approximately over 35,000 employees around the world.

Our leading businesses banners across North America and Europe include Hudson's Bay, Saks Fifth Avenue, and Saks OFF 5TH.

We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.

A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment

What This Position Is All About:
Under the direction of the Selling & Service Manager, the Selling Specialist is responsible for providing outstanding customer service and driving individual Sales per Hour (SPH) and the achievement of department sales goals. The Selling Specialist is the expert in their assigned area, while also maintaining knowledge of the entire store. The Selling Specialist demonstrates advanced product knowledge and is responsible for communicating product needs to management and helping train associates. The Selling Specialist is responsible for establishing and maintaining customer relationships through consistent client communication, scheduling appointments, and increasing units per transaction to result in increased sales and repeat business. The Selling Specialist is also responsible for the execution of department sales events.

Who You Are:

  • You get things done by engaging in high level teamwork and flexing your interpersonal skills 
  • You are a respected and proven thought leader with a quantifiable track record of success in delivering results within a large complex organization. 
  • A natural problem-solver, who is also intuitively analytical and creative
You Also Have:
  • High school diploma or equivalent.
  • Must be goal oriented, with a demonstrated ability to meet sales goals and metrics.
  • Ability to identify customer needs and communicate effectively; sharing findings with management and notifying clients of new arrivals, promotions, and events.
  • Ability to work effectively using electronic clienteling system (M3), & POS cash register
  • Completion of department product knowledge training.
  • Ability to work a flexible schedule including evening, weekend, and holiday availability.
  • 2+ years of sales experience preferred
  • Prior retail sales experience or a proven track record of success in a selling workforce with achieved results.
As The Selling Specialist, You Will:
  • Identifies customer needs through probing and listening; selects merchandise that meets customer needs. 
  • Builds the sale by suggesting additional merchandise.
  • Consistently demonstrates selling & service behaviors as defined by the WIN program.
  • Actively seeks input from customers and communicates findings to management to increase sales.
  • Acts as a role model by modeling selling behaviors.
  • Maintains focus on driving individual Sales Per Hour (SPH) and achieving departmental sales goals.
  • Achieves individual metrics in sales, credit acquisition, MORE acquisition and Units Per Transaction (UPT).
  • Clienteles by building customer relationships and loyalty utilizing company clienteling system (M3).
  • Maintains client list in M3 and regularly contacts customers to schedule appointments to view new arrivals and to shop during promotional events.
  • Product knowledge expert for their assigned department, advises customers on products and features, and trains staff on product knowledge.
  • Executes department sales events including pre-sale to achieve store sales goals.
  • Participates in the ongoing maintenance of the selling floor and fitting rooms through recovery as needed.
  • Adheres to Loss Prevention control and compliance procedures.
  • Other duties as assigned.
Your Life and Career at HBC:
  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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