Job Details

Order Management System (OMS) Support Manager

Location NEW YORK , New York , United States
Category Technology
Job Opened March 23rd, 2020
Education Bachelor's Degree
Job Number 200001UO
Job Type Full Time

job description

What This Position is All About:

  • The Manager, Order Management Systems Support will be responsible for managing HBC’s Order Management Systems, which supply other applications with the available on hand inventory for sale and then after an order is processed the orders for fulfillment and customer invoicing.

  • Direct a team responsible for addressing any application support tickets and emails, ensure system stability and monitoring, and deliver defect and enhancement code releases.

Who You Are:


  •  Strong problem-solving skills

  •  Analytical and creative thinker

  •  Proactive solution-oriented approach


You Also Have:


  • University degree - Preferably in Computer Science or Engineering

  • A minimum of 5 years or more of experience with Sterling or other Order Management System

  • Possess strong verbal and written communication skills

  • Proven ability to perform complex analyses and identify solutions to resolve specific business needs

  • Experience with Lean Six Sigma and continuous improvement methodology preferred

  • Persuasive communication skills, ability to present recommendations in a professional and impactful way


As The Order Management System (OMS) Support Manager, you will:


  • Ensure Order Management Systems are maintaining maximum up time with fewest possible issues. Establish and maintain relationships with business and IT stakeholders to effectively communicate the status of any issues and defects. Develop action plans necessary to address any issues and monitoring or processes improvements to prevent them going foward. Work closely with Product Managers, Development Teams, and QA.to ensure successful execution of any production changes

  • Maintain action plans, status reports, and routine meetings and communications

  • Manage Operating Expense software license and services budget

  • Develop, Coach, and mentor team members

  • Management vendor relationships and contract compliance

  • Business and Management requests for analysis


Your Life and Career at HBC:


  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!

  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate

  • A culture that promotes a healthy, fulfilling work/life balance

  • Benefits package for all eligible full-time employees (including medical, vision and dental)

  • An amazing employee discount

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.


HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.


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