Order Management System (OMS) Support Manager
Location NEW YORK , New York
, United States
Job Opened March 23rd, 2020
Education Bachelor's Degree
Job Number 200001UO
Job Type Full Time
What This Position is All About:
The Manager, Order Management Systems Support will be responsible for managing HBC’s Order Management Systems, which supply other applications with the available on hand inventory for sale and then after an order is processed the orders for fulfillment and customer invoicing.
Direct a team responsible for addressing any application support tickets and emails, ensure system stability and monitoring, and deliver defect and enhancement code releases.
Who You Are:
Strong problem-solving skills
Analytical and creative thinker
Proactive solution-oriented approach
You Also Have:
University degree - Preferably in Computer Science or Engineering
A minimum of 5 years or more of experience with Sterling or other Order Management System
Possess strong verbal and written communication skills
Proven ability to perform complex analyses and identify solutions to resolve specific business needs
Experience with Lean Six Sigma and continuous improvement methodology preferred
Persuasive communication skills, ability to present recommendations in a professional and impactful way
As The Order Management System (OMS) Support Manager, you will:
Ensure Order Management Systems are maintaining maximum up time with fewest possible issues. Establish and maintain relationships with business and IT stakeholders to effectively communicate the status of any issues and defects. Develop action plans necessary to address any issues and monitoring or processes improvements to prevent them going foward. Work closely with Product Managers, Development Teams, and QA.to ensure successful execution of any production changes
Maintain action plans, status reports, and routine meetings and communications
Manage Operating Expense software license and services budget
Develop, Coach, and mentor team members
Management vendor relationships and contract compliance
Business and Management requests for analysis
Your Life and Career at HBC:
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
Thank you for your interest with HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.
HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.