Job Details

Selling Supervisor (OFF 5TH)

Location PITTSBURGH , Pennsylvania , United States
Category Stores
Job Opened July 13th, 2020
Job Number 2000027G
Job Type Full Time

job description

What This Position is All About

The  Supervisor is responsible for ensuring delivery of exceptional customer service and the achievement of sales goals and key selling metrics. 
The Supervisor may also be responsible for store openings and closings and certain daily operational functions of the store including acting as Selling and Service Leader as assigned. The Supervisor is responsible for driving sales and profit through developing the selling skills and behaviors of the Selling Specialists and training and holding associates accountable on processes, tasks, and product knowledge. This is a “hands on” working supervisory role actively engaged in performing tasks and customer service needs as well as modeling expected behavior and task performance for associates under their supervision. 

The successful candidate promotes selling and service by creating a friendly environment, responding directly or through other associates to customer's needs, resolving customer service issues, and supporting associates with customer situations. The successful candidate understands that in order to ensure the success of the team, performance issues must be managed effectively, counseling poor performers with a focus on timely correction and/or resolution of associate performance issues. The Supervisor has overall responsibility for store Selling Specialists, day-to-day front-line supervision, and task completion..

Who You Are:

  • You build morale and spirit in your team, share wins and successes, and encourage or contribute to open dialogue 
  • You drive positive outcomes through objectives and measures, and are a people builder who is focused on bringing out the best performance and potential in others
  • An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
You Also Have:
  • High School Diploma or equivalent required, 4 year degree or relevant work experience preferred
  • 1+ years of supervisory experience with comparable volume or a proven track record of success supervising a selling workforce and achieving results.
  • Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks.
  • Ability to work a flexible schedule as business needs require
  • Ability to counsel and coach associate performance. 

As The Selling and Service Supervisor, You Will:

  • Selling and Service Behaviors
  • Consistently greets customers and educates them on current promotions.
  • Completes the markdown process timely, with accuracy, and according to company standards.
  • Signs merchandise accurately according to directive and current promotions.
  • Efficiently and accurately processes sales transactions using the POS register system and adheres to checkout standards.
  • Recommends, selects, and help locate or obtain merchandise based on customer needs and desires.
  • Assists customers in fitting room to ensure proper sizing, color, fit, etc.
  • Responds appropriately to customer questions, inquiries, and needs.
  • Achieves individual and store goals for sales, customer acquisition and loyalty
  • Participates in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed
  • Participates in store programs and selling events.
  • Engages customers and ensures stores daily, weekly and monthly goals are met with email capture and loyalty program participation.
  • Maintains the proper display of goods in the store, ensuring they comply with brand standards.
  • Adheres to Loss Prevention control and compliance procedures.
  • Other duties as assigned.

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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