Job Details

Credit Associate

Location JACKSON , Mississippi , United States
Category Distribution Center
Job Opened September 15th, 2020
Education High School Diploma/GED
Job Number 20000346
Job Type Full Time

job description

What This Position is All About:

Credit Associate 1 is a contact center position designed to help customers who are interested in or shopping on our store credit card. Credit Associate 1 answers incoming calls related to new account applications, authorizations. Make account guideline decisions on high-dollar accounts based on thorough review of account and credit history. Accurately resolve all customer inquiries received via email, written correspondence, phone or system queue.

 Who You Are:

The successful candidate must be able to work nights, weekend and holiday hours. *He/she must have high speed internet access at home and a quiet place within their home to work.

The successful candidate should have the ability to articulate in a clear, understandable and professional manner.  He/she must have the ability to make rational decisions as well as the ability to work independently, take initiative and problem solve. The ability to multitask (talk, navigate and type simultaneously) is a must.

 

You Also Have:

  • Minimum 6 months Customer Service experience; preferably in a call center environment
  • Banking or credit card servicing experience preferred
  • Demonstrated diplomacy in both written and verbal communication
  • Proficient analytical abilities and advanced math skills
  • Basic computer skills required: screen navigation, typing, use of multiple applications

Educational Credentials:

  • High School Diploma (or equivalent) is required
  • Associate’s or Bachelor’s degree preferred
  • Comply with all guidelines established by the current banking institution
  • Consistently achieve expectations on all key performance indicators (quality assurance, compliance, productivity, schedule adherence, attendance)
  • Actively participate and manage performance development plan as set forth by Team Manager
  • Attend all trainings/workshops as scheduled

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discounts

What This Position is All About:

Credit Associate 1 is a contact center position designed to help customers who are interested in or shopping on our store credit card. Credit Associate 1 answers incoming calls related to new account applications, authorizations. Make account guideline decisions on high-dollar accounts based on thorough review of account and credit history. Accurately resolve all customer inquiries received via email, written correspondence, phone or system queue.

 Who You Are:

The successful candidate must be able to work nights, weekend and holiday hours. *He/she must have high speed internet access at home and a quiet place within their home to work.

The successful candidate should have the ability to articulate in a clear, understandable and professional manner.  He/she must have the ability to make rational decisions as well as the ability to work independently, take initiative and problem solve. The ability to multitask (talk, navigate and type simultaneously) is a must.

 

You Also Have:

  • Minimum 6 months Customer Service experience; preferably in a call center environment
  • Banking or credit card servicing experience preferred
  • Demonstrated diplomacy in both written and verbal communication
  • Proficient analytical abilities and advanced math skills
  • Basic computer skills required: screen navigation, typing, use of multiple applications

Educational Credentials:

  • High School Diploma (or equivalent) is required
  • Associate’s or Bachelor’s degree preferred
  • Comply with all guidelines established by the current banking institution
  • Consistently achieve expectations on all key performance indicators (quality assurance, compliance, productivity, schedule adherence, attendance)
  • Actively participate and manage performance development plan as set forth by Team Manager
  • Attend all trainings/workshops as scheduled

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discounts

Don’t see your next adventure

Click here to keep in touch