Job Details

Hardware Analyst

Location LA VERGNE , Tennessee , United States
Category Technology
Job Opened September 12th, 2019
Education Bachelor's Degree
Job Number 1900061L
Job Type Full Time

job description

Who We Are:

HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.


Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.


Our leading banners across North America and Europe include Hudson�s Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium�s only department store group Galeria INNO.


We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.


A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment.


What This Position Is All About:


The Hardware Analyst, is responsible for the execution of day to day support & IMAC (Install-Move-Add-Change) activities for distribution center technology which includes, but is not limited to, PCs/Laptops, Printers, and PDAs.

Who You Are:

  • Proven technical knowledge of PC and printer hardware & software.
  • Working knowledge of MS Windows and MS Office products.
  • Working knowledge of Microsoft SMS tool including software package creating and distribution.
  • Ability to master new disciplines and follow department & company standards.
  • Ability to articulate thoughts and concepts to a variety of audiences via high quality written correspondence and documentation.
  • Ability to work equally well in both the independent and team environments.
  • Flexible and adaptable to a constantly changing environment and client needs.
  • Capable of working in large corporate environment and able to interact appropriately with management and executives.
  • Excellent customer service skills.
  • Proven organizational and multitasking skills.
  • Flexibility around shift work based on projects and business needs.

You Also Have:

  • A minimum of 3 years IT experience in Help Desk and/or Desktop support environment.
  • Proven experience in working with Ghost software and images.

As The Hardware Analyst, You Will:

  • Provide first and second level PC support functions to end-users in Distribution Centers.
  • Provide first and second level software support for Operating system, MS Office products, and all other company used departmental applications.
  • Provide first and second level hardware support for PCs, Laptops, Printers, and PDAs.
  • Carry out installation, configuration, staging, setup of computer and printer equipment, peripherals, and software following the established standards and guidelines.
  • Work effectively with 3rd level support teams on LAN/Network/Server issues when required.
  • Work effectively with 3rd party vendors on hardware and software issues when required.
  • Document new software and hardware configurations/standards for other team members.
  • Work closely with the Manager, Desktop Services to ensure SLAs are met.
  • Maintain a co-operative and positive rapport with all corporate clients and team members.
  • Continue to enhance existing processes by bringing forward improvements, automation, and cost reduction opportunities.
  • Participate in Desktop Services projects such as new software or hardware deployment.
  • Actively pursue current IT industry trends and technology. 

How Often You May Travel:

  • NA

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance.
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount.

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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