Job Details

Director, Marketplace & Dropship

Location BRAMPTON , Ontario , Canada
Category Operations
Job Opened September 22nd, 2020
Education Bachelor's Degree
Job Number 200002C4
Job Type Full-Time

job description

Director of Marketplace & Dropship

In this newly created role, the Director of Marketplace & Dropship will be accountable for developing, executing and delivering the launch and growth of a Marketplace on This role will be responsible for building the strategy and roadmap while managing operations and performance. In addition to marketplace, this role will also be responsible for managing a complimentary vendor dropship program and team. This position will report to the DVP of Digital Experience, Operations & Marketplace and will be a contributor to the overall Digital growth strategy and P&L. This is a remote position. 

What You’ll Do

Lead the newly established marketplace team and existing dropship team through the process of designing and delivering a digital solution that expands our online assortment through new and existing vendors.

Create and manage both the marketplace and dropship P&L’s with a focus on delivering profitable sales growth and achieving EBITDA targets

Become the ambassador for Marketplace in the company through building the vision and outlining how new business opportunities are expected to promote business growth and profitability

Partner with the Product Management team on business requirements and enhancements to build functionality and design that is customer centric

Understand the marketplace landscape by identifying and actioning opportunities within the assortment, site merchandising (taxonomy/refinements) and content through competitive analysis and market research

Define seller/vendor strategy best adapted to HBC in partnership with the merchant team and implement a scalable onboarding process. 

Responsible for all marketplace operations which includes collaborating with key cross-functional stakeholders to drive assortment growth, online marketing, merchandising and promotions

Partner with the merchant team to understand the different profitability levels across owned, marketplace and dropship merchandise.

Determine KPIs and establish dashboards/reporting for tracking marketplace, measure the impact and effectively manage delivering results

Optimize product performance through web analytics, site merchandising, on site search, ratings and reviews, product display pages and other digital tools

Ensure high quality content and product in our marketplace is aligned to our corporate branding guidelines

Lead the vendor dropship strategy and team supporting vendor onboarding, monitoring compliance, developing scorecards and maintaining team SLAs across multiple key KPIs.


  • 5+ years eCommerce or merchandising experience with product management being an asset
  • Experience in running and managing a 3rd party marketplace offering
  • Experience managing a high performance growth team
  • Leadership in working with all cross functional partners throughout the organization
  • Can operate strategically in working with senior leadership and tactically getting into the details
  • Strong in analytics, structured, data-driven and have good interpersonal skills
  • Demonstrated thought leadership and ability to influence at all levels in the organization
  • Experience of operating within a multi-channel/multi-region brand and managing vendor relationships
  • Experience with designing creative, quality consumer products, as well as enabling business capability and objectives through technology
  • Experience in conducting user research, usability testing, A/B testing and analytics
  • Education/Certification: Bachelor's degree or equivalent experience

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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